Owner reports
What owners said after the visit
Rated 4.4 out of 5 across 79 published reports. The 18 most recent are printed below in full, the unflattering ones among them; the rest sit on the repair and street pages they describe.
Each entry below is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the middling ones sit in the run with the rest. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
How does the pool break down?
| Mark | Reports |
|---|---|
| 5 out of 5 | 40 |
| 4 out of 5 | 30 |
| 3 out of 5 | 9 |
| Published in total | 79 |
No figure is quoted in any of them. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens afterwards belongs on the warranty page. If a report describes what your own appliance is doing, the page for that repair sets out how the fault is found, and the street pages cover what is particular about kitchens on each stretch of the island.
Owner reports
The 18 most recent reports
Broil worked and bake did nothing at all. He measured both circuits, found the lower element open at one end, and while the panel was off he checked the hinges and squared the door up against the gasket.
Isadora C.
After a week of rain none of the front burners would catch. He dried the switch bank out, replaced one that had already pitted, and traced a damp path coming in round the knob shaft, which he then sealed.
Ellery W.
Only the side burner would light and the main pair stayed dead. He found the manifold union weeping and the orifices half closed with corrosion, fitted new ones and leak tested the whole run before he packed up.
Odette V.
The steam oven ran full cycles but the glass never fogged. He traced it to a blocked inlet screen and a sluggish valve, cleaned one and replaced the other, then ran a cycle with me watching so I could see the difference.
Imogen T.
Steam rolled past the front lip at whatever speed we used. He measured the pull at the baffles, found the house too tight to feed it, and explained what a make up air path would do. He balanced the wheel as well.
Rufus M.
Preheat had stretched out to nearly an hour and roasts came out pale. He measured the cavity against his own probe rather than the display, found one element open on the bake circuit, and had it changed the same visit.
Freya N.
Two zones went dark together and came back a minute later, over and over. He checked the supply at the terminal block first, found one leg loose behind the cover, remade it properly and the fault has not returned.
Seren P.
The steam oven kept reporting an empty tank when it was full to the line. He cleaned the contacts on the reservoir housing, which had gone dull, and reseated the tank. It has read correctly ever since.
Maeve R.
The cooktop kept quitting halfway through dinner and coming back later on. He measured the air coming out underneath, found the intake packed with dust and dog hair, cleared it, and it has run all evening since.
Wanda C.
The oven ran but never got hot. He measured the element circuit, found the bake element open in the middle, replaced it, and set the cavity against his own probe before he wrote the visit up.
Miles A.
The hood sounded like it was working but barely pulled anything off the top. The wheel was solid with old grease. He took it out, cleaned it down in the van and refitted it, and the difference was immediate.
Maren D.
The outdoor grill would not light after a winter under a cover. The electrodes were furred with salt and one burner tube had rusted through. He replaced the tube, cleaned the rest, and it fires straight away.
Judith P.
The charbroiler came up slowly and glowed in bands. He lifted the emitter, found the burner underneath partly blocked, cleared it and reset the air shutter. It comes up evenly now and a good deal faster than it did.
Verity S.
The rear burner sparked but never caught, even with the knob held down. Salt had eaten the electrode tip back to nothing. He fitted a new one, then reset the gaps on the others while he had the top open.
Corinne B.
Simmer on this top was really a slow boil and sauces kept catching on me. He set the bypass adjustment on each valve, which had never been touched since it was installed, and a low setting is genuinely low now.
Willa O.
The right pair of zones dropped out under load while the left pair held. He isolated one power board and swapped it, then ran both sides hard with full pans in front of me before he would call it done.
Emmett G.
Two of the grill burners lit and the third did not. He found the crossover between them blocked with insect nesting, cleared it out, and fitted a screen at the air shutter to make it less inviting next spring.
Vaughn S.
The oven overshot by a wide margin and then sat cold. He replaced a sensor that was reading late, then went through the readings with me so I could see the cavity matching the dial rather than the display.
Barnaby F.
Questions
Asked about these reports
Are the middling reports left in on purpose?
- Yes. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used. The three- and four-star reports sit in the run with the rest rather than at the bottom.
Why does no report mention what the visit cost?
- Because a figure quoted in somebody else's words cannot be checked against your invoice. What a visit costs belongs on the pricing page, where the $80 diagnostic and the repair bands are set out in full, and what happens afterwards belongs on the warranty page.
Book a diagnostic
Tell us the model and what it is doing. We come to the island, find the fault, and put the number in writing.
- $80 flat diagnostic, credited toward the repair
- You get a written estimate before any part is ordered or any labor begins.
- 90 days on labor, 365 days on parts
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