Terms and process
How a visit actually works
No dispatch fee stacked on a trip charge stacked on a labor minimum. One diagnostic fee, one written estimate, one number to approve.
- 01
You call and describe the fault
Have the model number from the rating plate if you can reach it. Tell us what the appliance is doing, not what you think is broken. Some faults we can rule out on the phone, and we will say so rather than book a visit.
- 02
We diagnose on site for a flat fee
$129, the same figure whatever the appliance and however long the diagnosis takes. It is credited toward the repair when you approve the work.
- 03
You get the number in writing
You get a written estimate before any part is ordered or any labor begins. Parts, labor and the return trip are itemised. Nothing is ordered until you say yes.
- 04
We fit genuine parts
Genuine OEM parts only. Aftermarket burner caps and blower wheels are cheaper and they fail sooner in salt air, so we do not fit them.
- 05
The work is warranted
90 days on labor and 365 days on parts from the date of the repair. If the same fault comes back inside that window, the return visit is on us.
The fee in full, and what it covers →
What the warranty covers, and what it does not →
Questions we get asked before booking →
What we do not do
- We service Wolf cooking appliances and nothing else. If you have another brand in the same kitchen, we are not the right call for it.
- We are an independent company. We are not affiliated with, authorized by, or endorsed by the manufacturer, and we do not represent ourselves as a factory service provider.
- We book appointments during posted hours. We do not advertise 24/7 or emergency service, because we do not run it.
- If a repair is not economic against the value of the appliance, we will tell you that instead of selling you the parts.
EPA Section 608 certified technicians
Federal refrigerant-handling certification, genuinely held.
Independent, owner-operated
No franchise, no call center, no dispatch layer between you and the technician.
Genuine OEM parts
Ordered from OEM parts distributors, never aftermarket substitutes.
Book a diagnostic
Tell us the model and what it is doing. We come to the island, find the fault, and put the number in writing.
- $129 flat diagnostic, credited toward the repair
- You get a written estimate before any part is ordered or any labor begins.
- 90 days on labor, 365 days on parts
- Mon–Fri 8–6 · Sat 9–4 · Jacksonville Beach and the beaches